Or send us a message using the form below and we will respond within 24–48 hours.
Support FAQs
You can reach us by email at support@buddypaws.co or by using the contact form on this page. We typically respond within 24–48 hours.
Subscription management is done through your device settings (iOS: Settings → Apple ID → Subscriptions; Android: Play Store → Subscriptions). For refunds or billing questions, email us at support@buddypaws.co with your account email and we’ll assist you.
Contact us at support@buddypaws.co with your registered email and a short description of the issue. For App Store or Play Store charges, we can help guide you through their refund or dispute process where applicable.
Use the report option in the app on the relevant profile or content, or email support@buddypaws.co with details and we’ll look into it promptly.
Try resetting your password from the app’s login screen. If you still can’t access your account, email support@buddypaws.co with the email you used to sign up and we’ll help you recover access.
Links to our Terms of Service and Privacy Policy are in the app (usually under Settings or Profile) and on our website footer. You can also request a copy by emailing support@buddypaws.co.
We aim to reply within 24–48 hours on business days. For urgent account or safety issues, we prioritize those and may respond sooner.
